I had a very severe time when I was managing Reliance as they were very demanding and not always professional in behavior and abused me and our team a lot. I was very concerned and did our best to improve our systems. However, things did not change.
One evening, I was watching “Snow White and the Seven Dwarfs” with my daughters and found that Snow White is accepted by 6 dwarf. However, Grumpy does not accept her. So, Snow White prays every evening that “Oh God! Please make Grumpy like me”. I learnt that day if I wanted Reliance to like me I had to want the same from my heart and pray to The Almighty for the same. I started with renewed energy and eventually we all got Reliance to like us.
Reliance was the biggest customer for our department. Through 15 people team (who were also shared with other customers), our department did business of more than Rs. 20 crores with Reliance every year.